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KT introduces new AI-based service at GS25 convenience stores

Collected: 2018.01.25

Distributed: 2018.01.26

Source: Go Direct

[Photo provided by KT Corp.]

South Korea’s telecom giant KT Corp. said on Wednesday that it has launched a new artificial intelligence-powered service that provides operational assistance at local GS25 convenience stores managed by GS Retail Co.

The new service called Chat-bot Genie offers assistance to convenience store managers and part-time workers by responding to questions such as ways to recharge transportation cards or finding buy-1-get-1-free products. Chat-bot Genie responds to questions asked via mobile messenger on a real-time basis after searching answers from work manual or product list data. Store managers can add GS25 Chat-bot Genie as a friend on their KakaoTalk Plus Friend messenger and go through simple verification procedure to initiate the service that will be available at 12,000 GS25 convenience stores across the country.

The new system is based on KT’s AI-based chat-bot solution that is also embedded in the telecom giant’s customer center application and is used by a monthly average of 700,000 subscribers.

Chat-bot Genie is also the first operational assistance solution developed by KT for GS25 after it signed a business partnership agreement with GS Retail in May, last year, to establish futuristic stores. The two companies plan to further boost the partnership by introducing real-time monitoring of store information and communications technology infrastructure, elaborating analysis of commercial areas through big data and improving management efficiency of store managers and workers.

By Kim Gyu-sik and Lee Eun-joo

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