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AIA Korea recruits SK-IBM Watson for automated call center

Collected: 2017.07.18

Distributed: 2017.07.19

Source: Go Direct

AIA Korea will run robotic call center with the application of IBM artificial intelligence Watson that has mastered Korean with the help of its Korean partner and distributor SK C&C from September.

AIA Korea, local subsidiary of pan-Asian life insurance giant AIA Group said on Monday that it has consigned SK C&C Co. to design and run its automated call center for the next four years.

The call center will adopt SK C&C’s AI-based system Avril that will help customers with insurance-related services in Korean language. The Avril shares its platform with U.S. tech giant IBM’s Watson.

The AI-based call center will run online customers service Chatbot and telemarketing system Roboteller.

By Park Joon-hyung

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