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Biz News Korea(Eng)
Samsung to finish recall on entire local supplies of Galaxy Note7 next wk
- Collected
- 2016.09.15
- Distributed
- 2016.09.19
- Source
- Go Direct
The phone owners will be able to exchange or get a refund for Galaxy Note7 starting Monday. The company would supply outlets with 100,000 new phones on the first day and increase the supplies by 50,000 to 60,000 a day and predicts to have completed recall in Korea by the end of the week.
During the recall period, the company also would use its wireless technology to remotely restrict battery charge of each Galaxy Note7 in use so that recharging cannot exceed 60 percent in safety backup for users who continue to use the phone regardless of its warnings.
Samsung Electronics on Sept. 1 announced it would fully replace all Galaxy Note7 sold in the first month, having discovered default in lithium-ion battery pack. It had shipped 2.5 million units of the new big-screen premium phone around the world. The bold recall program came in a few weeks after the first report of explosion of the battery while charging. The phone since has been advised against use by the company and the U.S. consumer protection agency and also banned from charging or packing in checked baggage on flight.
The company is mulling to offer cash token of about $25 or cash equivalent for customers who are replacing the phone with new one instead of collecting refund.
The world’s largest smartphone maker has also started issue ad apologizing for the mishap in media publications around the world.
By Lee Gyung-jin
[ⓒ Pulse by Maeil Business News Korea & mk.co.kr, All rights reserved]