이 누리집은 대한민국 공식 전자정부 누리집입니다.
직종 | 영업관리 사무원 | ||
|---|---|---|---|
모집공고번호 | E20231129016 | ||
모집인원 | 1명 | ||
국가 | 싱가포르 | ||
자격요건 |
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주요업무내용 | You will undergo on-the-job training to familiarise with our product and be responsible for ensuring the satisfaction and success of our customers by providing exceptional support and service. A shipping operation experience will be advantageous but not a prerequisite. As a primary point of contact for our Japanese customers’ operations, you will work closely with them to understand their adoption pains, and to ease them in recurring usage as soon as possible. You will play these key Functions: 1. Manage customer accounts, including onboarding new customers, providing ongoing support to ensure customers smooth adoption & recurring usage 2. Coordinate between the customer and vendor, conduct daily operations and deliver a customer-centric experience across all channels including phone calls and emails 3. Actively engage in refining customer experience through regular customer feedbacks from conducting of daily operations Identify & report gaps, challenges, variations and differentiations between manual operations and digital applications Build and maintain strong relationships with customers to ensure their success and satisfaction with our products and services 4. Work closely with cross-functional teams, including marketing and product development to ensure a seamless customer experience 5. Provide timely and effective resolution to customer issues and inquiries, escalating issues as necessary | ||
그 외 자격요건 | Job Requirements: (Japanese proficiency is essential to serve & liaise with Japanese customers) Minimum a Diploma, able to read, write and think comprehensively Experience in maritime operations (as a ship-agent or a bunker-surveyor) and possess a flair for technology application will be an advantage Excellent communication & persuasion skills with a customer-centric orientation Self-motivated, patient, and a fast learner with tremendously positive attitude Adaptive, flexible, and a flair to work in a fast-paced and ever-changing environment | ||
모집공고 URL | |||