이 누리집은 대한민국 공식 전자정부 누리집입니다.
직종 | 여행관련 관리자 | ||
|---|---|---|---|
모집공고번호 | E20231226014 | ||
모집인원 | 1명 | ||
국가 | 말레이시아 | ||
자격요건 |
| ||
주요업무내용 | -To ensure desired customer delight by providing satisfactory response to customer interaction. -Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services. -Evolve more effective work process for improving customer interactions. -Constantly monitor & review performance metrics for achievement of objective. -Contribute inputs towards sales & marketing plans. -To interface with respective work centre for resolution of complaints. -Manage resolution of billing queries /Issues. -To track & ensure closure of complaints. -To effectively manage Contact Centre operations for constant performance achievements. -Identify relevant training needs of agents & ensure effective implementation. -Effectively manage shift operations. -Interface with IT/HR/ Training/Quality. -Collate data & generate MIS report. | ||
그 외 자격요건 | -Spoken Communication skills -English Language skills -Proficient in MS Office & Computer skills -Probing skills -Analytical skills -Influencing skills -Interpersonal skills -Leadership qualities -Problem Solving skills -Counselling skills | ||
모집공고 URL | |||