주요업무내용 | 글로벌 1위 BPO Company, 전 세계 42만명 팀원들과 글로벌 커리어를 시작하세요!
· The CSS represents the client and is the face of the brand to the outside world.
· Report, maintain accurate activity and engagement records for your customers to ensure data integrity in business reporting. . Maintain a deep understanding of the CX Cloud platform and be able to educate customers on the most relevant features/functionality for their specific business needs.
· Collect and input customer feedback into feedback management tool (AHA)
· Monitor and report on the health/risk of assigned accounts and implement intervention strategies to foster retention. .
· Execute customer feedback surveys given post onboarding and midway through engagement process.
· Build and nurture a pipeline of reference customers.
· Drive customer participation and attendance to local user communities/events/webinars/etc. as applicable |
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그 외 자격요건 | - Native language skills (excellence verbal and written communication skills)
- Ability to speak and write English / Japanese fluently (B2 Level)
- Strong business awareness and understanding of key market drivers within IT/networking industry
- Digitally savvy with a relentless desire to keep up to date on the client and other sources of digital information to help customers find what they need
- Ability to interact professionally with individuals from various backgrounds
- Strong interpersonal skills, team player and a high level of integrity and professionalism.
- Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
- Team player with strong problem solving and conflict management skills.
- Thrive in a fast-paced, high-growth, rapidly changing environment |
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