이 누리집은 대한민국 공식 전자정부 누리집입니다.
[Assistant manager] 말레이시아, STARTEK, 글로벌 온라인 여행사 Team Leader (각 포지션, 1명씩)
- 구분
- 채용정보
- 출처
- 월드잡
- 작성자
- 한상
- 작성일
- 2023.06.12
- 원본
- 바로가기
직종 | 여행관련 관리자 | ||
|---|---|---|---|
모집공고번호 | E20230609032 | ||
모집인원 | 2명 | ||
국가 | 말레이시아 | ||
자격요건 |
| ||
주요업무내용 | • To ensure desired customer delight by providing satisfactory response to customer interaction. • Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services. • Evolve more effective work process for improving customer interactions. • Constantly monitor & review performance metrics for achievement of objective. • Contribute inputs towards sales & marketing plans. • To interface with respective work centre for resolution of complaints. • Manage resolution of billing queries /Issues. • To track & ensure closure of complaints. • To effectively manage Contact Centre operations for constant performance achievements. • Identify relevant training needs of agents & ensure effective implementation. • Effectively manage shift operations. • Interface with IT/HR/ Training/Quality. • Collate data & generate MIS report. | ||
그 외 자격요건 | • Spoken Communication skills • English Language skills • Proficient in MS Office & Computer skills • Probing skills • Analytical skills • Influencing skills • Interpersonal skills • Leadership qualities • Problem Solving skills • Counselling skills | ||
모집공고 URL | |||