이 누리집은 대한민국 공식 전자정부 누리집입니다.
직종 | 그 외 판매 및 고객 서비스 관리자 | ||
|---|---|---|---|
모집공고번호 | E20230525011 | ||
모집인원 | 2명 | ||
국가 | 말레이시아 | ||
자격요건 |
| ||
주요업무내용 | Job Responsibilities: - Supervise and lead a team of customer service representatives, providing guidance, support, and training for efficient and effective resolution of customer inquiries and complaints. - Monitor team performance, including call quality, response time, and customer satisfaction, implementing strategies to improve performance metrics. - Collaborate with other departments to streamline processes and enhance the overall customer experience, aligning with company objectives. - Prepare and analyze customer service reports, identifying trends and areas for improvement, and taking appropriate actions to enhance customer satisfaction. - Serve as a point of escalation for complex customer issues, demonstrating strong problem-solving skills and finding satisfactory resolutions. - Maintain up-to-date knowledge of company products, services, and policies to provide accurate information and guidance to the team and customers. - Foster a customer-centric culture within the team, emphasizing the importance of delivering exceptional service and building positive customer relationships. - Take ownership for team results and provide leadership in continuously monitoring traffic, highlighting discrepancies, and taking immediate action if necessary to achieve company goals and service level. - Assist in planning and organizing appropriate coverage, aligning staffing to meet operational requirements. | ||
그 외 자격요건 | Job Requirements: - Proficient in both written and verbal communication in English and Korean languages. - Possess 2-3 years of experience in people management within the BPO or contact center industry. - Able to work shifts (including weekends, and public holidays) - Skilled in using MS Office and proficient in call center equipment and software programs. - Demonstrated ability to handle high-pressure situations and effectively manage critical customer escalations with composure and respect. - Proven track record of evaluating, analyzing, implementing, leading, and monitoring processes to improve center efficiency and staff performance. - Capable of managing multiple projects and effectively meeting different timelines. - Strong analytical and presentation abilities. - Exceptional time management and multitasking skills. | ||
모집공고 URL | |||