이 누리집은 대한민국 공식 전자정부 누리집입니다.
직종 | 그 외 판매 및 고객 서비스 관리자 | ||
|---|---|---|---|
모집공고번호 | E20230524049 | ||
모집인원 | 3명 | ||
국가 | 말레이시아 | ||
자격요건 |
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주요업무내용 | The hired personnel will attend to customers’ queries pertaining to inquiries, complaints, and refund requests, and follow through until action is resolved to the satisfaction of the customer. Job Responsibilities: • Manage customer inquiries and complaints through various appropriate communication channels (e.g., telephone, chatbot, email, etc.) in a professional manner • Ensure customer inquiries, issues and complaints are promptly resolved according to the company's processes and procedures • Resolve customer requests and problems by making appropriate booking changes based on the company's processes and procedures, as well as terms and conditions • Identify and escalate difficult and complex issues to the relevant departments for prompt resolution • Input, update, and maintain information related to customer interaction, transactions, comments, and complaints in the company's system accurately and timely • Liaise with external vendors and service operators to fulfill booking changes • Maintain company procedures and processes updated • Share customer feedback with relevant departments for further improvements | ||
그 외 자격요건 | Job Requirements: • Strong verbal and written communication skills in English and Korean • At least 'O' Levels or higher / Preferably Degree qualification and above • Fresh graduates are encouraged to apply • Previous experience in customer service is preferred • Able to work shifts (including weekends, and public holidays) • Problem-solving mindset to proactively find solutions for customer needs • Good team player to work collaboratively in a team environment • Attention to detail in completing tasks accurately and thoroughly | ||
모집공고 URL | |||