이 누리집은 대한민국 공식 전자정부 누리집입니다.
직종 | 그 외 판매 및 고객 서비스 관리자 | ||
|---|---|---|---|
모집공고번호 | E20230310014 | ||
모집인원 | 10명 | ||
국가 | 말레이시아 | ||
자격요건 |
| ||
주요업무내용 | Job Expectations: • Understand customer enquiries and respond via applicable channels: email, and chat (10% PHONE CALLS) • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel • Manage customer escalations and ensure that these are answered, tracked, and escalated as required • Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes • Ensure all SLAs are met accordingly • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied • Provide a high level of professionalism and competent customer service • Able to communicate effectively with customers in a friendly and polite manner following the processes • Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language | ||
그 외 자격요건 | Skills Required: • Bachelor's Degree in any discipline with 0 - 1 year customer service experience • Excellent command over Excellent communication skills and strong command over the local language/ language off support in the region • Excellent Customer Service Skills. | ||
모집공고 URL | |||