이 누리집은 대한민국 공식 전자정부 누리집입니다.
직종 | 그 외 판매 및 고객 서비스 관리자 | ||
|---|---|---|---|
모집공고번호 | E20230310015 | ||
모집인원 | 2명 | ||
국가 | 말레이시아 | ||
자격요건 |
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주요업무내용 | Duties and Responsibilities: • Answers incoming emails on the Customer Service. • Provides a high-level of professional, competent service assistance. • Identifies customer requirements and routes them to the correct sales or technical specialist (based on product specialty). • Creates and documents interactions in tools supplied by Client. • Validates and registers customer profiles in system. • Translates escalated incidents where necessary. • Registers, handles, answers, and escalates customer complaints. • Provide general information about client products, technical support policies and licensing. (including websites for customer reference) • Demonstrates a strong customer service orientation and takes responsibility to ensure customers are satisfied. • Effectively communicates resolution to customer issues. • Verifies Product ID (PID) is valid to grant support only to legal clients • Performs all procedures accurately, including following client documented call flows, work processes, data entry requirements, and complaint management processes. • Escalates issues outside of service boundaries or when resolution cannot be confirmed. • Provide call backs and call downs of customers (note: Vendor must be able to track labor associated with these activities). | ||
그 외 자격요건 | Must relocate to Malaysia | ||
모집공고 URL | |||