이 누리집은 대한민국 공식 전자정부 누리집입니다.
[Sales & Service Associate] 싱가포르, Reeracoen Singapore (2명)
- 구분
- 채용정보
- 출처
- 월드잡
- 작성자
- 한상
- 작성일
- 2023.02.27
- 원본
- 바로가기
직종 | 영업관리 사무원 | ||
|---|---|---|---|
모집공고번호 | E20230223020 | ||
모집인원 | 1명 | ||
국가 | 싱가포르 | ||
자격요건 |
| ||
주요업무내용 | Our Client is the customer service center of the world's most famous hotel. They are currently expanding the Korean desk and this person will handle 50% of Korean guests and 50% from other regions. Guest Relations - Deliver an effortless customer experience by responding positively and timely to customer questions, concerns, and requests. - Anticipate customer needs, including asking questions to help discover sales opportunities and overcome objections based on knowing what your customer needs - Provide a personalized service to our customers by recognizing and acknowledging status level and reason for travel - Embrace loyalty and connect them to our brands or hotels at every opportunity. - Support loyalty programs by enrolling customers at every opportunity. Reservation Services - Verify all reservation information with customers to ensure accuracy. - Determine the most appropriate room type to meet guest requirements and maximize room rate. - Explain guarantee and cancellation policies to customers. - Describe room accommodations and benefit feature sale amenities to guests. - Assign confirmation/cancellation numbers and clearly relay this information to customers, giving them the option of emailing and/or faxing these numbers. - Inform guests of rules and regulations regarding qualifying rates (e.g., government and special corporate rates and discounts). - Input and access data in the reservation system by entering correct information into proper fields. Communication - Share the process for follow-up on any guest case issues to ensure the guest knows what happens next. - Utilize all resources to stay up to date with new standards initiated by CEC - Speak to guests and co-workers using clear, appropriate and professional language. - Talk with and listen to other employees to effectively exchange information. | ||
그 외 자격요건 | - Possess Diploma in any field. - Inexperience candidate is welcome to apply. - Proficient in Microsoft Office. - Fluent in Korean and English in speaking/writing/listening in order to liaise with native Korean customers and customers from other regions. - Comfortable talking with customers on the phone and being able to communicate via email. - Comfortable with shift work. | ||
모집공고 URL | |||